The KU Office of Public Safety Communications section provides emergency communication coordination for all entities within the University which maintain two-way radio systems, as well as connectivity to those external agencies that provide emergency response. In addition, it acts as the central repository for crime reporting, associated statistical data, and criminal history reporting systems.
The Communications Center (Dispatch)
The Communications Center provides emergency and non-emergency call-taking and dispatching services for the University community, including police, fire and medical, safety and security, maintenance, and parking services. In a support role, the Communications Center functions as a backup to the Douglas County Emergency Communications Center that serves the residents of Douglas county.
When to Call 911?
POLICE - If you should see someone committing a crime, a person who is about to commit a crime, or a crime has already occurred.
FIRE - On all actual fires, smell of smoke or gas, or if you should see smoke rising from an object that is on fire.
MEDICAL - If a person should need immediate medical attention.
What to do when you call 911?
- Give the location of the emergency.
- State what type of emergency that you have.
- Give the dispatcher your name.
- Give the dispatcher your phone number and what location you are calling from if it differs from the location of the emergency.
Non-Emergency Telephone Numbers If you have a non-emergency situation, you can call 864-5900 or 864-5913. If you would like to report a crime anonymously, you can call KU CRIMESTOPPERS at 864-8888. You can anonymously provide information that may lead to the arrest of a suspect(s) who have committed a crime.
What We Do in the Communications Center
911 Call Handling: When you call 9-1-1, the dispatcher will answer "911, what is the address of your emergency?" The name, address and phone number of the calling party will be displayed on a screen (ANI/ALI) for the dispatcher to confirm and verify. Call 911 for EMERGENCY SITUATIONS ONLY! If there is an immediate threat to life or property, such as a crime in progress, fire, or medical emergency, use 911. DO NOT CALL 9-1-1 for weather or road conditions, telephone numbers, directions to a location, or any other type of 'general information' that is better handled on a non-emergency number.
Non-emergency Call-Handling: The KU Office of Public Safety maintains a non-emergency phone number (864-5900) for routine requests and general information. This includes requests for copies of police reports, campus directions, lost and found, and other non-emergency-related calls.
Emergency Services Dispatching
The Communications Center maintains radio and/or telephone contact with all Douglas County emergency service agencies including KU Office of Public Safety Police Officers, Lawrence Police Department, Douglas County Sheriff's Office, Kansas Highway Patrol, and Lawrence-Douglas County Fire/Medical.
Personnel working in the Communications Center also handle additional radio traffic for other University departments, including Facilities Services, the Parking and Transit Office, and the University-wide Security Network.
Computer-Aided Dispatch (CAD)
Computer technology is vital in the functioning of our state-of-the-art center. Computer software is used to log calls for service from emergency service agencies, security, and other university support departments. This software allows the dispatcher to track and log all unit activity as it occurs.
A multi-channel 800 MHz trunked radio system is utilized in the Communications Center. This system allows for multiple channel usage in the case of special or tactical events, training, and basic operations for all emergency service agencies. The Communications Center also maintains frequencies that are specific to the KU campus.
All telephone lines and radio frequencies used in the Communications Center are digitally recorded on data cartridges. The cartridges presently record 7-14 days worth of information, depending on the level of activity and number of transmissions made by personnel. Through the telephone system, dispatchers have the ability to immediately play back recordings in order to clarify information that has been received.
The KU Office of Public Safety Communications Center provides alarm-monitoring service for the University community. With state-of-the-art fiber optic and graphical display system, the Communications Center directly monitors fire alarm systems for University-owned or -affiliated buildings.
Due to the technology available through this system, the Communications Center can also monitor campus building security systems.
Alarms are prioritized as follows:
Armed Robbery (locations that have a high cash flow/volume)
Bank (ATM Machines) alarms
Call-in alarms to include doors and temperature controls at campus locations.